Oct 30, 2018
Remember when the only “viral” things we had to deal with were diseases? Well, in the age of social media, any event or experience has the potential to spread across the internet like, well, a virus. Sometimes that’s good, because it means we see...
Sep 30, 2018
Anyone in customer service knows all too well what it’s like when a client comes in with unreasonable demands and expectations. They usually have an attitude to match. Dealing with difficult people is all just part of the business, but even the most seasoned...
Aug 31, 2018
Being a small-business owner is not for the faint of heart. The buck stops with you, which is enough responsibility to make most people decide business ownership just isn’t for them. But you’re different. You want to run your own place, build your own...
Jul 26, 2018
What comes to mind when you think about creating a marketing plan for your salon in Lawton? Do you have an idea of how best to market your salon and yourself, or do you break out in a cold sweat at the idea of “marketing” yourself and have no idea why you...
Jun 22, 2018
It’s sad but true: No matter how hard you work to make people happy and satisfied with the services you provide in your mini salon suite, at some point you’re going to get a negative review. Most likely, you’ll hear about it secondhand. Studies have... 